The URL can be used to link to this page

Home My WebLink About11-20-15 Performance Management Process PPT1/11/2016 Performance Management Process St. Lucie County Board of County Commissioners Citizens Budget Committee Meeting November 20, 2015 Agenda • Definition of Performance Management • Goal of Performance Management • Elements of Performance Management • Best Practice of Performance Management • Next Steps 1/11/2016 Definition of Performance Management It is the process of determining whether measurable goals and objectives are achieving intended of outcomes. This process includes determining measures, monitoring measures, and reporting measures to all stakeholders for the purpose of communicating effectiveness, efficiency, transparency, accountability, value, and decision making. Performance Management Process Data Collection, System Monitoring, Communicate Management &Reporting Data Analysis Results Action Organization Quality Assurance Comparisons Public trust and Decisions regarding • Mission Time series support • Strategy Efficiency Against Strategy E- • Goals targets Programs Objectives Across units Service level • Targets Effectiveness External Transparency Resources Regular Basis benchmarks (funding or personnel) Evaluation Corrective Accountability action 2 1/11/2016 Agenda • Definition of Performance Management • Goal of Performance Management • Elements of Performance Management • Best Practice of Performance Management • Next Steps Goal of Performance Management • Efficiency • Effectiveness • Demonstrate Value • Communicate Transparency and Accountability • Make decisions based on data 6 3 1/11/2016 Agenda • Definition of Performance Management • Goal of Performance Management • Elements of Performance Management • Best Practice of Performance Management • Next Steps Elements of Performance Management • Organization's mission, goals and objectives • Collection, Monitoring, and Reporting of Performance Measures • Data analysis of measures • Communication of results • Decision making based on data (strategy, process improvement, resource allocation, evaluation or service level) 8 M 1/11/2016 Elements of Performance Management: Mission, Strategy, Goals, Objectives, and Outcomes The strategic framework of the organization must be communicated and clarified. • This must include mission, strategies, goals, objectives, and outcomes that should attained. • Clarifying and communicating these items throughout the organization will ensure measures align with the strategic framework and lead to successful execution. Elements of Performance Management: Collecting, Monitoring and Reporting Measures • Collection of data should ensure accuracy • Effective monitoring and reporting measures should be done on a regularly scheduled basis. • This process assist management with keeping track of department and agencies effectiveness and efficiency • When measures indicate deficiencies management can then take corrective action on a timely basis 10 5 1/11/2016 Elements of Performance Management: Data Analysis of Measures • Data analysis should consist of comparing data in some manner. • Comparison should include time series, target v s. actual, across units, and external benchmarks. • This will assist management in determining if processes are improving, deteriorating, or remaining static. W Elements of Performance Management: Communicating Results • Communicating performance results to stakeholders is essential to garnering public trust and support. • It promotes transparency and accountability • The communication of result should clearly identify the strategic framework used, the anticipated outcomes, and the actual results. • If there are deficiencies it should communicate what action will be taken to obtain the desired outcome. :i 1/11/2016 Elements of Performance Management: Decision Making • An effective performance management process will lead to decision making based on data driven information. • It leads to better decision making regarding resource allocation, staffing, funding, and service levels. • It leads to effective evaluation of programs based on factual information. • In the absence of facts, anybody's opinion is a good one. Agenda • Definition of Performance Management • Goal of Performance Management • Elements of Performance Management • Best Practice of Performance Management • Next Steps 13 14 7 1/11/2016 Best Practice Models • City of Coral Springs • Miami -Dade County • Sarasota County • Mecklenburg County 15 Miami -Dade County Model LEADERSHIP AND ORGANIZATIONAL CULTURE LPlannin easuremen Monitor Strategic Plan podprmp,• I QuwrlXil Reporting Is Y_ PL_) Buslness Plan Measures Management Appraisal System (1•2 year plan) Customer Surveys' Community Scorecard Budget Process 311 Answor Cantor Ofganlzatlonal Other Plans Dept. Measures Assessments L 5A 1/11/2016 City of Coral Springs Model Data Analysis Citizen Input Strategic Plan Business Plan Budget Output to Citizens S TyLrfJ�C�+IT - COUNTY Sarasota County Model Gllvmax 1 Performance Management SaraseG u :H caunH tavern [nyent ob�jectltiv�es Measure Strategic wn:ons core serve cor! xrvle! [o ! xrvlQ Obycc[:vc ttwsuret _ Deliverables ButinCtt pu��yss p�OCG�ts PlOCtt$!5 DbjMwre ProClS Process �~�� OCJlctivHet Menasuttrye Rewurce Budgqa Une Ila [ia ]temb U.ewr orraly5 Emplo nec Em FbYle Employee EmpllYee wceio gbject�ves ueasurey 1/11/2016 • Mecklenburg County Model Goals Performance Management Corporate Strategy Accountability Budget for Program Results Alignment Agenda • Definition of Performance Management • Goal of Performance Management • Elements of Performance Management • Best Practice of Performance Management • Next Steps 20 10 1/11/2016 Next Steps • Form a Performance Management Workgroup • Engage Stakeholders • Citizens • Citizen Advisory Boards • Chamber of Commerce • Religious/Community Organizations • Employees Questions 22 11 1/11/2016 Performance Management Process St. Lucie County Board of County Commissioners Citizens Budget Committee Meeting November 20, 2015 12