HomeMy WebLinkAbout11-20-15 Performance Management Process PPT1/11/2016
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St. Lucie County Board of County Commissioners
Citizens Budget Committee Meeting
November 20, 2015
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Agenda
Definition of Performance Management
Goal of Performance Management
Elements of Performance Management
Best Practice of Performance Management
Next Steps
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1/11/2016
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Definition of Performance Management
It is the process of determining whether measurable goals and objectives
are achieving intended of outcomes. This process includes determining
measures, monitoring measures, and reporting measures to all
stakeholders for the purpose of communicating effectiveness, efficiency,
transparency, accountability, value, and decision making.
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Performance Management Process
System
Management
Organization
• Mission
•S t r a t e g y
•G o a l s
•O b j e c t i v e s
•T a r g e t s
Data
Collection,
Monitoring,
&Reporting
Quality
Assurance
Efficiency
Effectiveness
Regular Basis
Corrective
action
Data Analysis
Comparisons
•T i m e series
•A g a i n s t
targets
•A c r o s s units
•E x t e r n a l
benchmarks
Communicate
Results
Public trust and
support
Transparency
Accountability
Action
Decisions
regarding
•S t r a t e g y
•P r o g r a m s
•S e r v i c e level
• Resources
(funding or
personnel)
•E v a l u a t i o n
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Agenda
Definition of Performance Management
Goal of Performance Management
Elements of Performance Management
Best Practice of Performance Management
Next Steps
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Goal of Performance Management
Efficiency
Effectiveness
Demonstrate Value
Communicate Transparency and Accountability
Make decisions based on data
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Agenda
Definition of Performance Management
Goal of Performance Management
Elements of Performance Management
Best Practice of Performance Management
Next Steps
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Elements of Performance Management
Organization’s mission, goals and objectives
Collection, Monitoring, and Reporting of Performance Measures
Data analysis of measures
Communication of results
Decision making based on data (strategy, process improvement, resource
allocation, evaluation or service level)
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Elements of Performance Management: Mission,
Strategy, Goals, Objectives, and Outcomes
The strategic framework of the organization must be
communicated and clarified.
This must include mission, strategies, goals,
objectives, and outcomes that should attained.
Clarifying and communicating these items throughout
the organization will ensure measures align with the
strategic framework and lead to successful execution.
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Elements of Performance Management:
Collecting, Monitoring and Reporting Measures
Collection of data should ensure accuracy
Effective monitoring and reporting measures should
be done on a regularly scheduled basis.
This process assist management with keeping track of
department and agencies effectiveness and efficiency
When measures indicate deficiencies management
can then take corrective action on a timely basis
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Elements of Performance Management: Data
Analysis of Measures
Data analysis should consist of comparing data in
some manner.
Comparison should include time series, target v.s.
actual, across units, and external benchmarks.
This will assist management in determining if
processes are improving, deteriorating, or remaining
static.
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Elements of Performance Management:
Communicating Results
Communicating performance results to stakeholders is
essential to garnering public trust and support.
It promotes transparency and accountability
The communication of result should clearly identify
the strategic framework used, the anticipated
outcomes, and the actual results.
If there are deficiencies it should communicate what
action will be taken to obtain the desired outcome.
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Elements of Performance Management: Decision
Making
An effective performance management process will
lead to decision making based on data driven
information.
It leads to better decision making regarding resource
allocation, staffing, funding, and service levels.
It leads to effective evaluation of programs based on
factual information.
In the absence of facts, anybody’s opinion is a good
one.
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Agenda
Definition of Performance Management
Goal of Performance Management
Elements of Performance Management
Best Practice of Performance Management
Next Steps
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Best Practice Models
City of Coral Springs
Miami‐Dade County
Sarasota County
Mecklenburg County
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Miami‐Dade County Model
1/11/2016
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City of Coral Springs Model
Strategic Plan
Business Plan
Budget
Output to Citizens
Data Analysis Citizen Input
Sarasota County Model
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Mecklenburg County Model
Goals
Corporate
Strategy
Program
Alignment
Budget for
Results
Performance
Management
Accountability
Agenda
Definition of Performance Management
Goal of Performance Management
Elements of Performance Management
Best Practice of Performance Management
Next Steps
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Next Steps
Form a Performance Management Workgroup
Engage Stakeholders
Citizens
Citizen Advisory Boards
Chamber of Commerce
Religious/Community Organizations
Employees
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Questions
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1/11/2016
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St. Lucie County Board of County Commissioners
Citizens Budget Committee Meeting
November 20, 2015
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